Refund policy
Girly Accessories
If you are unsatisfied with your purchase and would like to request a return for exchange or store credit, please review the policy below. All return requirements must be met.
Returns
Return authorization is required. Please email info@shopgirly.net before returning any merchandise and include your order number, style number of the item(s), quantity, and reason for return.
Do not return merchandise without prior authorization. Unauthorized returns are subject to a 25% restocking fee.
You are responsible for return shipping costs, including any customs and duties for international returns. Girly Accessories is not responsible for return packages that are lost or stolen in transit.
Store credit only. Once we receive and process eligible returned merchandise, store credit will be issued. General returns are not refunded to the original payment method.
Restocking Fees
- 20% restocking fee for non-damaged merchandise returned in its original packaging.
- 25% restocking fee if merchandise is not returned in its original packaging.
- 25% restocking fee for merchandise returned without prior authorization.
Return Timing & Processing
- Returned merchandise must be received by Girly Accessories within 30 days of initiating the return process.
- Returns are processed within 7 business days after we receive the return package.
- Exchanges or replacements are granted on a case-by-case basis.
In-Store Returns
Eligible merchandise may also be returned in store. Please bring your order or invoice number. Once the return is processed, store credit will be issued and can be applied to your next purchase.
Exceptions / Non-Returnable Items
- SALE items are final sale and are not eligible for credit or return.
- Merchandise that has already been sold to your final consumer is not eligible for return or credit.
- Merchandise received by Girly Accessories more than 30 days after the return process was initiated is not eligible for return.
Damages and Issues
If merchandise arrives damaged or defective, please email info@shopgirly.net and include your order number, style number of the damaged item(s), quantity, and clear pictures of the damage.
- Damaged or defective merchandise must be reported within 30 days of delivery.
- Please report all damaged items from the same order at one time. Multiple credits will not be generated after the initial claim.
- Once the required information is received and the claim is approved, store credit will be issued. Refunds and replacements are granted on a case-by-case basis.
Wrong or Missing Merchandise
Missing merchandise: Email info@shopgirly.net with your order number, style number of the missing item(s), and quantity.
Wrong merchandise: Email info@shopgirly.net with your order number, picture(s) of the incorrect item(s) showing the barcode, and quantity.
Before reporting missing merchandise, please double-check with your receiving department to make sure the item was not accidentally misplaced.
Exchanges
Exchanges and replacements are reviewed and granted on a case-by-case basis. Please contact info@shopgirly.net before sending any merchandise back.
Store Credits and Refunds
Eligible standard returns are issued as store credit only. For damaged merchandise, refunds or replacements may be granted on a case-by-case basis. Girly Accessories reserves the right to determine eligibility for any credit, refund, exchange, or replacement.
Contact Us
For return questions, authorizations, damaged merchandise, or wrong/missing items, contact: info@shopgirly.net
Girly Accessories reserves the right to determine eligibility for refunds and to update this policy at any time without notice.